We understand the difference between delivering a service and creating a memorable experience.
Passion and service are integral to everything we do at Portico. We don’t just offer a great welcome, we take care of all the little things that make a real difference to the experiences people have.
People make companies and we want all of us at Portico to be the most positively engaged, working together in supportive teams and always evolving to provide the best service. The foundation of our culture is to build trusted partnerships with our people and our clients. This is underpinned by our values ‘Our Passion, Your Service’.
- We attract and retain the best talent
- We invest to set our people up for success
- We develop our people to support growth and career progression
- We celebrate, reward and recognise our people’s achievements
- We take pride in everything we do
- We are adaptable and flexible in all that we do
- We ‘challenge the status quo’ to seek better solutions for our clients
- We use our expertise to improve, enhance services and add value
- We are commercially astute
- Everything we do is with honesty and integrity
Our methodology for success
We believe that service is ever-changing and we have some of the best people in the industry within our team who empower our people.
We create long-term trusted partnerships with our clients because we genuinely deliver on our promises and exceed expectations. It is our culture to challenge the norm, implement best practice, promote change and innovate. With the use of technology and systems our people explore operational efficiency, monitor trends and promote positive change, all of which are filtered back into the customer experience and often delivers commercial savings.
We apply a methodical approach to managing our services standards. Our operations team develop a bespoke service framework for each contract which focuses on people management, systems and processes, innovation and added value and our contractual performance.
The best company I've ever worked for
I think Portico are exceptional as a team
Employees from other contractors are envious of us at Portico
I love going to work
Involvement of staff very high
We feel involved and have ownership
Portico has an eye for people
I went to the induction and saw a difference straight away
Definitely a very human company
I feel valued, I like the way they do things
Training is excellent
We are delighted to see the organisation do so well