National Customer Service Week
At Portico we’re really excited about the future of customer service, it’s come a long way over the last decade and modern technologies are helping to evolve and enhance customer experience beyond all expectations.The changing landscape of service …
Empowering Service ‘Habits’
We are living in an experience generation and economy – so what does that mean for guest services? 64% of customers believe customer experience is more important than price when deciding to make a purchase with a brand …
A Look Inside Our 5th Annual Conference
The Portico Annual Conference is the perfect opportunity for our people to meet with industry leaders and share ideas about our business, helping us gain a further understanding of our prosperous guest services industry.
We hosted our …
Annual Portico People Survey
In November we completed our Annual People Survey and asked our people to share with us what they think about life at Portico, how we fair as an employer and understand a little more about what’s important to …
Positive Interview Feedback
Bill Gates famously quoted:
“We all need people who will give us feedback. That’s how we improve.”
Our Talent Attraction team have launched a monthly programme of workshops. The first, held in August, covered the important topic …
On 22nd June, over 260 Portico People attended our Annual Conference, held at our new home on Gray’s Inn Road.
Our people enjoyed inspiring conversations with our senior leadership at the ‘Directors’ Coffee Morning’ and motivating round- …