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Portico has been awarded a ‘Gold’ employer by Investors in People, the industry benchmark of good people management practice.

Category: Trends

What does it mean to be part of the service industry in 2020?

23 January, 2020 - Trends

We’ve put together the top 10 service trends that will be shaping the future of guest services in the next year.

 

Here’s Part 2.

 

6. Sustainability

 

The UK may have committed to reach zero emissions …


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2020: What trends are shaping the world of guest services?

16 January, 2020 - Trends

Guest service is constantly changing and it’s becoming more and more important to keep up to date with customer service trends. In a digitally-led, fast-paced and increasingly personalised world, guest service providers need to be adaptable. Fall behind …


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